OUR EXCHANGE AND RETURNS POLICY
We will happily exchange your product if you have been sent the wrong fragrance, or if upon receipt, the product is damaged or in any way faulty. The customer is required to pay shipping on return exchange orders. Shipping and handling charges for return exchange merchandise are nonrefundable unless TempleCandles has made a shipping error.
Upon receipt of goods returned for exchange, TEMPLECANDLES SG PTE LTD reserves the right to deny an exchange if the merchandise does not meet Return for Exchange Policy requirements, as stated below:
RETURN FOR EXCHANGE POLICY REQUIREMENT:
Used, lit, altered or customer-damaged merchandise is not acceptable for exchange (except where damage to or defect of an item is only discovered up on initial use). All items being returned for exchange must be in the original condition, and returned directly to TEMPLECANDLES SG PTE LTD immediately following the discovery of such damage or defect, all packaging and labels must be in place.
Under all other circumstances, we do not accept returns.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. TempleCandles will in addition refund any reasonable costs associated with return postage.
TempleCandles customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. TempleCandles is not liable for any damages from a third-party shipping service.
ITEMS PURCHASED AT OTHER LOCATIONS
Items purchased at any department store or any other store selling TempleCandles merchandise can be returned only to that store and cannot be returned to TempleCandles.com