Shipping policy

Currently we only deliver orders within Singapore, however we are in the process of extending our delivery service to include international postage. Keep checking back on our website for future developments.

Standard delivery is 2-3 business days.  Peak season, sale periods and exceptional circumstances beyond our control such as bad weather or courier delays may cause deliveries to take a little longer.  We seek your kind understanding on this matter.

We will happily exchange your product if you have been sent the wrong fragrance, or if upon receipt, the product is damaged or in any way faulty.

Returns are not accepted if you change your mind after you receive your order.  If you have accidentally ordered the wrong item, we are happy to change your order for you as long as it has not yet been dispatched.  Just drop us an email at info@templecandles.com as quickly as possible, and we will do our best to change your order for you.

After all, we want you to 100% fall in love with your home fragrance product and have an exceptional fragrance experience! 

Product Care

COCONUT WAX - THE WORLD'S #1 ECO-FRIENDLY WAX
Our candles are made with the most eco-friendly wax available on the market today; a beautiful creamy white Coconut blend wax made from the cold pressed meat of the coconut, infused with the finest essential oil fragrances, formulated by Master Perfumers.  

Coconut trees are considered to be a sustainable 'high yield crop' (1 tree = lots of coconuts!) with natural crop renewal per hectare, which means that land is not being cleared to produce it season after season (deforestation), so it is both environmentally friendly and chemical free. The burn from coconut wax is beautifully clean, producing a gorgeous bright flame and sensational fragrance throw.  Our production of coconut wax is free from toxins, GMO’s, the use of pesticides, and deforestation!

The wax is made by a completely natural process, first by collecting the coconuts, chopping and shredding the coconut ‘meat’ and then cold-pressing the shredded coconut to extract the oil.  This oil is then hydrogenated to produce a beautiful, natural creamy white wax. With an amazingly clean, long-lasting burn and superior fragrance throw, it is simply the best wax product available. 



WHY WE DISCONTINUED USING SOY WAX - And what's the truth about greenwashing and soy wax?

When we discovered that the soy industry is the second largest contributor to global warming and deforestation (second only to the fashion industry), we were shocked. And very, very disappointed.

Yes, soy wax is made from a plant, but this doesnt mean it is 'organic' or 'natural'...

In fact , despite what marketers would have us believe, "100% natural organic soy wax" simply does NOT exist.

Soy wax is a greenwashed product promoted by the soy industry and well meaning, but otherwise uneducated, candle makers and marketers.


To differentiate itself in the market (and reap huge profits), the soy farming industry giants lead the charge of a chain of ill-informed manufacturers, suppliers, and mainstream media, who all regurgitate the same greenwashing marketing spiel that leads us all to believe that soy wax is a chemical free ‘natural’ product.

Soy wax is NOT a ‘natural’ product OR even an eco-friendly product! It is a highly chemically processed byproduct of the soy bean industry, made from genetically modified soybean oil (GMO).  A cheap byproduct of the soybean industry (which is the second highest contributor to the over-farming and deforestation of natural habitiats), the soybean oil is chemically distilled with hexane, bleached with chlorine, deodorized with boric acid and then hydrogenated into a solid wax product. Palm oil is also added to most soy waxes under the misleading title of 'vegetable wax'. 


During the high-intensity farming processes used to produce soybeans en-masse, the soybeans are sprayed with extremely toxic pesticides, herbicides, fertilizers and chemicals, which all seep into our waterways and airways. These toxic chemicals linger in the atmosphere, seep into our soils and waterways, and irreparably damage the environment.
The use of these chemicals is devastating both to our environment and to our health. 

In 2017, TEMPLE CANDLES stopped supporting an industry that was associated with the poisoning and deforestation of the planet, and that was not completely honest about their manufacturing processes.  With an ever-increasing body of evidence, industry leaders are rethinking their choices too.

Moving forward with what we now know, we are delighted to be the first Singapore brand to introduce to the market a beautiful new natural coconut blend wax.  Organic by nature, our wax is made using a completely natural process, first by collecting the coconuts, chopping and shredding the coconut ‘meat’ and then cold-pressing the shredded coconut to extract the oil.  This oil is then hydrogenated to produce a beautiful, natural creamy white wax. With an amazingly clean, long-lasting burn and superior fragrance throw, it is simply the best wax product available.

Sourced from local South East Asian suppliers (further reducing our carbon-footprint!) coconuts are considered a sustainable crop, with natural high yield and crop renewal per hectare.  Our production of coconut wax is free from toxins, GMO’s, the use of pesticides, dangerous farming chemicals, herbicides and most importanly, does NOT contribute to deforestation and global warming! 

Importantly, we support the ten principals of United Nations Global Compact in the areas of human and labour rights, environment and anti-corruption.  Our suppliers manage their production in an environmentally sustainable manner, establishing a culture of integrity by upholding responsibilities to people and the planet.

Yes, our coconut wax is more expensive to buy and produce, but it is our belief we are doing the best for our planet and customers, and we are sure our customers will recognise the long-term value also.

To enjoy the maximum amount of burn time from your TEMPLE Luxury Fragranced Candle, follow these simple guidelines;

- Ensure wicks are kept trimmed to 3-5mm before and during each use.  Keeping wicks trimmed prevents a large, smoking flame from developing and prevents the glass from blackening or overheating and cracking.

- When a candle is lit for the first time, it is really important to allow it to burn so that the entire top layer of wax is melted to a liquid wax pool, that reaches the edge of the candle glass.  This will ensure your candle doesn't 'tunnel' on subsequent burnings. Wax has a type of 'memory' and it will not burn past the first melted wax pool 'ring'  if you don't let it burn for long enough. If  you have allowed the first wax pool to melt all the way to the edges of the glass on your first burn, your candle will burn evenly and to the edges on all future lightings.

- Do not burn a candle for less than 2 hours, and NEVER for more than 4 hours at one time.

- Both wicks must be lit every time the candle is in use.

- Burn on a flat, even, heat resistant surface, void of air currents.

- Enjoy approximately 70 hours burn time*.

*   The quoted burn time of each candle is approximate  Climate, fragrance, and variance in burning habits will affect how many hours in total your TEMPLE candle will burn.

It's no accident that every TEMPLE Luxury Fragranced Candle is white or a white-tone. This is a deliberate design choice, as white blends perfectly with any colour scheme in any environment.

As a particularly fussy Interior Designer, it was imperative to Kendall that the understated aesthetics of a TEMPLE candle added impact to any interior, while being able to blend with any decor.

Temple candles are 100% dye free.

Your candle may be smoking because the wick is too long and it needs to be trimmed to the recommended 3mm.


If the wick has become too long, small amounts of unburned carbon particles (soot) will escape from the flame as visible wisps of smoke. To avoid this, always remember to keep the wicks trimmed to approx 3mm before you light your candle, as well as during use.

Also, make sure there are no open windows or drafts when burning your candle, as this will disturb the airflow causing the flame to smoke, blackening the glass. In the case of blackened glass; extinguish the flame, allow the wax to cool to room temperature, wipe the blackened glass with a dry paper towel, relight, and your candle is as good as new.


If a candle is continually flickering or smoking, it is not burning properly. Extinguish the flame, allow the candle to cool, trim the wick to 3mm, make sure the area is draft-free, then relight and enjoy.

We use all natural, non-bleached, lead-free cotton wicks. Our wicks appear richer in colour as they have not subjected to the bleaching process.  The less chemical processes, the better!

Absolutely not! As animal lovers, we can guarantee that our fragrances are not tested on animals. Our fragrances are vegan friendly and comply with the strictest global RIFM and IFRA standards.

As with any individual that is sensitive or who has individual health issues such as asthma and allergies, it is always possible that a particular fragrance might trigger a negative reaction. These individuals with known sensitivities to certain fragrances may want to avoid those fragrances also.

‘Tunneling’ is when the wick burns a hole straight down the middle of the candle, leaving a rim of solid, unused wax around the edges of the candle jar. Not only is tunnelling disappointing and unsightly, but it is also wasteful and greatly reduces the burn time of your candle.


Ideally, you want a clean, even burn which uses all of the wax for maximum enjoyment.


TEMPLE candles are designed not to tunnel, however, if you find your candle is slightly tunnelling, here are some possible causes and ways to fix it:


Burn Time
Tunnelling may occur if the candle has not been allowed to burn long enough on the first lighting. The first time a candle is lit, the entire top layer of wax should melt into a liquid pool that reaches to the edge of the glass. Wax has a ‘memory’ so if, on the first burning, you don't allow it to burn long enough to melt the entire top layer, on the next burn the candle will not melt any further out that the first 'ring' of melted wax. This is why we recommend burning your TEMPLE candle for a minimum of 2 hours every time it is lit (but NEVER more than 4 hours), allowing the candle to burn to the edges of the glass. If you notice your candle has not completely melted across the top layer, let it burn for a little longer.


Draft and Air Flow
Any amount of draft, disruption to airflow, air-conditioning, or mounting your candle on an uneven surface can cause tunnelling in candles. If the flame is blowing in one direction or heating up the wax more in one ‘hot spot’, this will encourage the formation of an uneven wax pool. Just remember to light your candles in a zero-draft area, and place on an even surface.

WARNING
Please remember; CANDLES CAN CAUSE FIRES


PLEASE FOLLOW THESE SAFETY GUIDELINES WHEN USING YOUR TEMPLE LUXURY FRAGRANCED CANDLE. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN RESULT IN PERSONAL INJURY AND OR PROPERTY DAMAGE


CANDLE SAFETY GUIDE
Please follow these safety measures when burning your TEMPLE candle:

- Always trim your wicks to the recommended 3-5mm before EVERY relight.
- NEVER burn a candle for longer than 3-4 hours per session.
- Never leave a burning candle unattended.
- Always keep candles out of reach of children and pets.
- Never burn a candle near flammable objects, open windows and air drafts.
- Glass may become very hot. Burn only on a heat resistant surface.
- Keep candle wax clean of wick trimmings and other foreign objects.
- Do not light candle if glass is cracked, chipped or damaged in any way.
- Do not move a burning candle. Extinguish the flame first and allow wax to cool before moving.
- Do not use the lid to extinguish the flame.
- NEVER extinguish a candle flame / wax with water; it will expand and explode.

CANDLE CARE

To ensure maximum enjoyment and burning hours from your TEMPLE candle, follow these important candle care guidelines:

- Trim wicks to 3-5mm before EVERY re-light. (Keeping wicks trimmed prevents a large, smoking flame from developing and prevents glass from blackening or overheating and cracking).
- When the candle is first lit, allow it to burn long enough to melt the entire top layer of wax to form a liquid wax pool that reaches the edge of the glass. This will ensure your candle doesn't ‘tunnel ‘ on subsequent burnings.
- Do not burn candle for less than 2 hours or for more than 4 hours at one time.
- Both wicks must be lit every time the candle is in use.
- Burn candle on a flat, even, heat resistant surface.
- Recentre wicks after burning while wax is still molten.

The product information contained herein is for general information purposes only. TEMPLECANDLES SG PTE LTD will not be liable under any circumstances for any loss or injury arising from the use of this product.

We'd love to hear from you.  Please Contact Us.